Client Care

We are committed to providing our clients with a high quality service across a wide range of areas from crime, employment, all aspects of family law and civil law.

Quality Standards

On receipt of Briefs or Instructions the client will be informed of:
a) the basis upon which fees will be charged
b) the time=scale within which the barrister expects to complete the work

Any individual arrangements are logged on the diary system and the clerks check that there is no apparent conflict of interest.

A Client Care Acknowledgement letter is sent to notify the client that the brief has been received, logged on the system and the papers put before counsel. The acknowledgement letter also confirms the following:
· Case reference number and name of barrister dealing with the case
· Contact details

Counsel will check papers within 48 hours of receipt to ensure that there are no immediately obvious conflicts of interest. In such cases the clerks will immediately advise the client that he should instruct other Counsel, in accordance with Paragraph 605 of the Code of Conduct.

Paperwork:

It is Chambers’ policy that all written work should be completed within 14 days of receipt. This standard will be applied unless you agree to an alternative deadline appropriate to your case. Any such agreement will be recorded on our computer system so that we can monitor progress against our commitment to you.

Court Appearances:

When you contact Chambers to book Counsel, we will advise you if the barrister of your choice has an existing commitment and establish your wishes as to the use of alternative Counsel. Should you wish to double book your preferred choice of Counsel, we will keep you informed as to the likely availability as the court date approaches so that you may re-assess your options.

In the event that a case settles or is adjourned prior to the hearing, we ask that you inform Chambers at the earliest opportunity so that the booking can be removed from Counsel’s diary.

Briefs and Instructions

It is vital to the smooth and effective handling of a case that we have sufficient time to prepare for court appearances and conferences. Many cases now require skeleton arguments to be lodged in advance of the hearing so it is therefore essential that instructions are sent giving ample time for preparation.